SHIPPING POLICY

Effective Date: August 4, 2026

Thank you for choosing ZajCi. We understand that every gift you pick carries thought and purpose, so we work to prepare each order with care and send it out securely.

This policy explains where we deliver, how long preparation takes, what shipping costs, when parcels are expected to arrive, how tracking works, and what happens if a delivery runs into trouble. If anything is unclear, please reach us at the customer service email below.

Where We Ship

ZajCi currently delivers to:

United States
Canada
Mexico

Orders with delivery addresses outside these countries cannot be completed at checkout at this time.

Fulfillment centers and carriers may differ depending on item availability, delivery location, and operational needs.

Shipping Fees and Approximate Transit Windows

United States: transit 7–20 business days; free shipping on orders of US$50 or more; US$7.00 for orders under US$50.
Canada: transit 10–30 business days; free shipping on orders of US$50 or more; US$8.00 for orders under US$50.
Mexico: transit 20–30 business days; free shipping on orders of US$50 or more; US$12.00 for orders under US$50.

All shipping fees are shown in U.S. dollars. The applicable amount will appear at checkout before you complete payment.

Time Needed to Prepare an Order

Preparation time is the period from when an order is placed until it is handed to the relevant carrier.

Most in-stock orders are prepared within 2–7 business days. Weekends and public holidays are not business days.

Preparation may take longer during:

busy shopping seasons or major promotions;
public holidays;
inventory replenishment;
additional production or quality inspections; and
preparation of personalized, custom, or made-to-order items, where noted on the applicable product page.

If an item becomes unavailable or faces a significant delay, we will contact you at the email address provided during checkout and explain the available options.

Overall Estimated Arrival Windows

Total estimated delivery time = preparation time of 2–7 business days + transit time.

Approximate total delivery windows from order placement are:

United States: 9–27 business days.
Canada: 12–37 business days.
Mexico: 22–37 business days.

These windows are estimates, not guaranteed delivery dates. Delivery may be affected by:

incorrect or incomplete delivery information;
customs clearance;
severe weather;
public holidays;
carrier disruptions;
peak-season shipping volumes;
remote delivery locations; or
other circumstances outside our reasonable control.

Please verify recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting an order.

Tracking Your Parcel

Once your order is dispatched, we will send available tracking details to the email address provided at checkout.

You may also sign in to your customer account and review the “Orders” section for available updates.

Tracking details may take several business days to appear in the carrier’s system after dispatch. A temporary pause in tracking updates does not necessarily mean the parcel has stopped moving.

If an order contains multiple pieces, they may travel in separate parcels. In that case, you may receive more than one tracking number, and the parcels may arrive at different times.

Import Charges and Customs

Orders sent to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not included in the product price or shipping fee and are the recipient’s responsibility.

If a recipient refuses delivery because of customs charges, applicable return shipping, customs, and handling costs may be deducted from any eligible refund where permitted by law.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Address Accuracy

Customers are responsible for providing complete and accurate delivery information.

If you notice an error, please contact us as soon as possible at:

service@zjjcj.com

We will make reasonable efforts to help. However, once an order has entered processing or has been dispatched, we cannot guarantee the address can be changed.

Where permitted by law, additional shipping, return, or redelivery costs resulting from an incorrect or incomplete customer-provided address will be the customer’s responsibility.

If you request redelivery to a corrected address, you will be responsible for the applicable redelivery shipping charge.

Late, Missing, or Delivered Parcels

If tracking has not updated for an extended period or you believe a parcel may be lost, contact us at service@zjjcj.com. Please include your order number and tracking information.

We will review the available information and, where appropriate, request an investigation with the carrier. Carrier investigations may take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please:

check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations;
ask household members, neighbors, or building management;
check for a delivery notice;
contact the carrier using the tracking number; and
contact us if the parcel still cannot be located.

If a carrier investigation confirms that the parcel was lost before delivery for reasons not attributable to the customer, we will provide an appropriate solution, which may include replacement or a refund for the affected item.

Damaged, Wrong, or Incomplete Deliveries

If an order arrives damaged, defective, incorrect, or incomplete, contact us promptly and provide:

your order number;
a clear description of the issue;
photographs or videos showing the gift item and the problem;
photographs of the shipping label and outer packaging where relevant; and
confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and item availability, this may include:

sending the missing item;
sending a replacement;
arranging an exchange; or
issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfillment partner’s error, we will cover the authorized replacement or return shipping costs.

Please do not discard the affected product or its packaging while your request is under review unless our customer service team instructs you otherwise.

Rejected, Uncollected, or Non-Deliverable Parcels

A parcel may be returned because of:

an incorrect or incomplete address;
refusal by the recipient;
failure to collect the parcel;
repeated unsuccessful delivery attempts;
failure to pay applicable customs charges; or
another reason attributable to the customer.

If this occurs:

refund eligibility will be assessed after the parcel is returned and inspected;
applicable return shipping, customs, and handling costs may be deducted from an eligible refund where permitted by law; and
if redelivery is requested, the customer will be responsible for the applicable redelivery shipping charge.

Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.

Sending Goods Back

For return-related matters, please do not send returns to our registered address unless instructed by our team. Always contact us first for return instructions, and we will provide the latest return warehouse address. If the phone line is busy, please contact us by email or through the store backend. We will reply as soon as possible. Customer service hours: Monday–Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM.

Current return warehouse address:

Attn: Return Authorization 43-XNP-2
Warehouse: Logisteed – Suite 209
2150 195th Street
Torrance, CA 90501
United States

Additional return eligibility requirements and refund procedures are explained in our Returns, Refunds and Cancellation Policy.

Contact and Company Information

If you have a question about shipping, tracking, or delivery, please contact us using the customer service email address:

service@zjjcj.com

Please include your order number and the email address used during checkout.